FAQ

Frequently Asked Questions

What should I bring to my first appointment? 

 

Please make sure that you arrive to the physician’s clinic at least 15 minutes before your scheduled appointment time so that you can provide us the necessary paperwork, Identification  and insurance information to put you into our system. To save time, you can go onto Breeze to complete the paperwork up to 7 days prior to your visit.

 

Do I need a referral to make an appointment? 

 

A referral is needed for an appointment. We are currently accepting new patients.  However, for your visit to be covered through your insurance please contact your insurance provider to understand the terms of your policy.

How is the doctor-patient relationship different here, compared to other hospitals or clinics? 

 

We believe that our staff members are leaders in providing patient-focused care. We take the time to listen to patients’ concerns and address any questions they may have. We are a physician’s office that values all of our patients and appreciate the long-lasting relationships we create with them.

How will I pay for my care? 

 

If you have insurance, please bring in your card and we will either collect your co-pay or bill you through your insurance plan. If you are not insured, we require payment at the time of service.  We strive to have all aspects of our practice, including our professional fees, reflect our ethical and rational approach to your care.  

 

What is your cancellation policy? 

We require a 24 hour notice to cancel all appointments. Failure to do so will result in a $25 fee. Please contact the office to cancel or reschedule your appointment. 

How can I get a hold of my medical doctor? 

We take pride in our doctor-patient relationships and schedule plenty of time for you to get all of your questions answered.  If you need to get in touch with your medical doctor between appointments, please contact our main office to leave a message or schedule an appointment.

 

How do you notify your patients of lab or test results? 

 

We are usually able to notify patients within 24 hours of receiving results. Lab results are also released to patients on the Breeze app.

Will I be able to get copies of my test results? 

Yes, upon request we are able to provide you copies with your test results. 

 

Do you allow urgent or same day appointments? 

 

We do set aside time for urgent visits. However, if you are having an emergency, please dial 911.

 

What are your office hours of operation? 

 

We are open Tuesday through Friday 8:00am to 3:30pm. The office is closed Mondays, Holidays, and Weekends. Any urgent needs that are unable to wait until the office reopens may be addressed with your primary care physician, or if necessary, your local emergency room.

 

Patient Portal

Please click on the login patient portal button on the home page to enter the secure patient portal for additional options.