FAQ

Frequently Asked Questions

What should I bring to my first appointment? 

 

Please make sure that you arrive to the physician’s clinic at least 15 minutes before your scheduled appointment time so that you can provide us the necessary paperwork, Identification  and insurance information to put you into our system. To save time, you can also print the New Patient Forms located on our forms page and bring them filled out to your appointment.

 

Do I need a referral to make an appointment? 

 

A referral is needed for an appointment. We are currently accepting new patients.  However, for your visit to be covered through your insurance please contact your insurance provider to understand the terms of your policy.

How is the doctor-patient relationship different here, compared to other hospitals or clinics? 

 

We believe that our staff members are leaders in providing patient-focused care. We take the time to listen to patients’ concerns and address any questions they may have. We are a physician’s office that values all of our patients and appreciate the long-lasting relationships we create with them.

How will I pay for my care? 

 

If you have insurance, please bring in your card and we will either collect your co-pay or bill you through your insurance plan. If you are not insured, we require payment at the time of service.  We strive to have all aspects of our practice, including our professional fees, reflect our ethical and rational approach to your care.  

 

What is your cancellation policy? 

We require a 24 hour notice to cancel all appointments. Please be sure to contact us if you will not be able to make your scheduled appointment with your medical doctor to avoid having to pay a cancellation fee.

How can I get a hold of my medical doctor? 

We take pride in our doctor-patient relationships and schedule plenty of time for you to get all of your questions answered.  If you need to get in touch with your medical doctor between appointments, please contact our main office to leave a message or schedule an appointment.

 

How do you notify your patients of lab or test results? 

 

On the Patient Information Form that you fill out on your first visit, there is an opportunity to answer how you would like to be notified regarding any test or lab results. We are usually able to notify patients within 24 hours of receiving results.

Will I be able to get copies of my test results? 

Yes, upon request we are able to provide you copies with your test results. 

 

Do you allow urgent or same day appointments? 

 

We do set aside time for urgent visits. However, if you are having an emergency, please dial 911.

 

What are your office hours of operation? 

 

We are open Tuesday through Friday 8:20am to 3:30pm. The office is closed Mondays, Holidays, and Weekends. Any calls received after working hours will be addressed the next working business day.

 

Patient Portal

Please click on the login patient portal button on the home page to enter the secure patient portal for additional options.